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FAQ's


To activate your soeasy card follow these steps:

  • Insert the SIM card into your phone and turn it on
  • Enter the PIN number found on the pack and press OK
  • Call 1882 from your mobile phone and select your preferred language (english or greek). Furthermore your soeasy account will be credited with €1 free initial airtime (only from Cyprus).

From then on you will be connected to the Cytamobile-Vodafone network. The validity period for the initial credit (airtime) is 90 days.

The prepaid service soeasy offers you:

  • Reliable communication with the fastest 5G network in Europe and Cyprus.
  • Easy and fast to connect.
  • No annual contract, no activation fees and monthly bills.
  • Full control of your usage and balance - flexibility to tailor your mobile data and cost to your needs.
  • Soeasy Plans from € 10 - Just top-up your account and the value will be exchanged for minutes, SMS and Mobile Internet.
  • Youth plans allows you to get a device with a monthly automatic top-up.
  • Flexibility in use - You top-up the amount and as many MB, minutes & SMS you need each month!
  • Electronic top-up with with charge on a pay monthly mobile plan bill (via My Cyta and selfcare app).
  • Worry-free roaming in the EU.

The SIM card remains active for 90 days from the date of activation, unless recharged.

If you don’t top-up within that 90-day period, outgoing calls are immediately terminated.

For the next 7 days only incoming calls and calls to emergency numbers are allowed. If you again do not top-up during this 7-day period, you have another 15 days left before your soeasy phone number is automatically cancelled and the connection to Cytamobile-Vodafone network terminated.

You can buy a soeasy Connection Pack online, at all Cyta Shops, in any of our Cyta Partner Network shops and kiosks!

You may choose from any of the following soeasy plans:

soeasy Classic 

  • By activating the soeasy connection package you are automatically in soeasy Classic plan.
  • The charges of this plan are according the soeasy tariffs.

soeasy Plus

  • By activating soeasy Plus, you may then proceed to top-up your account. The amount you top-up worth €10, €20, €35 or €50 will be converted into minutes, SMS, Mobile Internet and pocket money.
  • In case you top-up €1, €3 or €5, then this amount will be added to your main account and can be used with the basic charges.

soeasy Υouth

  • Available for ages under 25 with the option of a handset (24month commitment) or a SIM only soeasy Youth plan (without commitment).
  • Each soeasy youth plan includes specific content allowance (local Minutes, local SMS, Mobile Internet, pocket money).

soeasy International

  • Additional free minutes are provided for international calls to landlines/mobile phones in 38 countries.

Mobile Internet Packs Validity Period Mobile Internet Price To activate send an SMS to 8000
Daily 1 days 200ΜΒ €1,00 MI Day
Weekly 7 days 500ΜΒ €2,00 MI Week
Monthly Small 30 days 2GΒ €5,00 MI S
Monthly 30 days 6GΒ €10,00 MI Month
Monthly XL 30 days 12GΒ €15,00 MI XL

The content allowance (voice, sms, data or pocket money) provided with soeasy Plus, soeasy Youth (sim only) and soeasy International Plans is valid for 30 days.

You may proceed to top-up by choosing from the following values:

Τop-up values Validity Period
€1 30 days
€3 30 days
€5 180 days
€10 365 days
€20 365 days
€35 365 days
€50 365 days

When you top-up with the amounts of €1, €3 or €5, the value will be added to your main account and can be used with the basic soeasy tariffs.

When you top-up with the amounts of €10, €20, €35 or €50, the allowance you receive will depend on your chosen plan. If you are in Classic credit allowance will be added to your main account. Otherwise, the value will be converted into minutes for use to standard fixed and mobile numbers within Cyprus or while travelling to EU countries, local SMS, Mobile Internet to use in Cyprus or while travelling to EU countries and €1 (pocket money) to use for any service as follows:

soeasy Plus

Top-up Minutes SMS Mobile Internet Pocket Money
€10 200 200 2GB €1
€20 1000 1000 5GB €1
€35 2000 2000 10GB €1
€50 3000 3000 40GB €1

soeasy Youth (SIM only) 

Top-up Minutes SMS Mobile Internet Pocket Money
€10 200 200 2GB + 1GB Bonus €1
€20 1000 1000 6GB + 1GB Bonus €1
€35 2000 2000 10GB + 1GB Bonus €1
€50 3000 3000 40GB + 1GB Bonus €1

Notes:
• 1GB Bonus is applicable for every top-up each month.
• For soeasy Youth plans with handset the content allowance (Minutes, SMS, Mobile Internet, pocket money) subscription is included in the monthly subscription. So, the included content, based on the top-up value €10, €20 or €25 you have chosen, is automatically updated every month.
• For the value of €50 Auto top-up is not available. You can top-up €50 at any kiosk and the amount value will be added to your main account.

soeasy International

Top-up Get Additional minutes for FREE (landlines/mobiles in 38 countries)
€10 €10 15
€20 €20 45
€35 €35 90

Notes:

  • Top-up content (min, sms and data) validity is 30 days.
  • The €1 pocket money can be used for any service (incl. premium rate services, non-geographic calls or texts, international calls etc.) you wish according to the basic charges.
  • If you want to add only credit (to use for any soeasy service) to soeasy Plus & Youth plans main account, you may top-up with the amounts of €1, €3 or €5.

Mobile Internet (Top-up)
You can top-up more Mobile Internet, by selecting the option that best meets your needs!

Top-up Mobile Internet Validity Period
€5 2GB 30 days
€10 6GB 30 days
€15 12GB 30 days

How to activate your 16-digit secret number:

  • Via selfCare App
  • Call 1882 and follow the instructions
  • Dial the code *115*16-digit secret number# (ex. *115*1234567890123456#)
  • Call 1883 to top-up another soeasy number

Note: You can top-up even if you are abroad.

Send an SMS to 8000 with the following keywords:

«MI Day» for Daily Pack
«MI Week» for Weekly Pack
«MI S» ή «ΜΙ Small» for Monthly Small Pack
«MI Month» for Monthly Pack
«MI XL» for Monthly XL Pack

Note: By adding a mobile internet pack via SMS the amount will be deducted from your soeasy account.

  • Call 1882
  • Dial key code *110# from your mobile phone
  • Via the selfCare App

You will receive an sms when you have 300MB left in your account, and again another when you ran out of ΜΒ.

If you want to continue surfing, top-up more MB from our website.

Note: Out of bundle charges are €0,15/MB.

Yes, soeasy service works abroad. For all the information you need before you travel, check here.

With soeasy Rewards plan you play games (Daily Scratch Cards, Monthly Puzzles, Sweepstakes) & earn gifts, discounts and rewards.

Further, with every top-up you collect Hearts to get more gifts.

Through the soeasy Rewards page, enter your mobile number to log in to your account. You will receive a one-time code on your mobile phone which you need to fill in to log in.

Other available services include:

Panic Button
When you run out of MB, with Panic Button service you may surf the internet for 1 hour, once a month, free of charge. Just dial #150# from your phone.

Call me back
If you run out of airtime and you need to contact with someone urgently, with the “Call me back” service you can ask them for free to call you back. All you have to do is dial #120#.

Money Transfer
Use the Money Transfer service, to transfer money from your soeasy account to another soeasy account. Dial #105# and select the amount you want to transfer.

No, you can only top-up soeasy pay as you go plans by Cytamobile-Vodafone.

No, you can only top-up soeasy pay as you go plans by Cytamobile-Vodafone.

Download the app for direct top-up on your mobile

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