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FAQ's


The prepaid service soeasy offers you:

  • Reliable communication with high speeds and full 5G population coverage.
  • Easy and fast to connect.
  • Full control of your usage and balance - flexibility to tailor your mobile data and cost to your needs.
  • Minutes, SMS, and Mobile Internet from €10 and up to 200GB.
  • The device you want by simply connecting your number with a contract plan.
  • Fast and easy online top-up, with a debit/credit card.
  • Worry-free roaming in the EU.
  • Rewards offered by the Rewards Plan.

To activate your soeasy card follow these steps:

  • Insert the SIM card into your phone and turn it on.
  • Enter the PIN number found on the pack and press OK.
  • Call 1882 from your mobile phone and select your preferred language (English or greek). Furthermore your soeasy account will be credited with €1 free initial airtime (only from Cyprus).

From then on you will be connected to the Cytamobile-Vodafone network. The validity period for the initial credit (airtime) is 90 days.

The SIM card remains active for 365 days from the date of activation, unless recharged.

If you don’t top-up within that 365-day period, outgoing calls are immediately terminated. For the next 7 days only incoming calls and calls to emergency numbers are allowed.

If you again do not top-up during this 7-day period, you have another 15 days left before your soeasy phone number is automatically cancelled and the connection to Cytamobile-Vodafone network terminated.

You may choose from any of the following soeasy plans:

soeasy Classic 

  • By activating the soeasy connection package you are automatically in soeasy Classic plan.
  • The charges of this plan are according the soeasy tariffs.

soeasy International

  • In addition to your top-up credit, you get free minutes for international calls to landlines/mobile phones in 40 countries.
Data Packs Price Mobile Internet Validity Period (days)
Weekly €4,90 Unlimited GB 7
Monthly €5,00 5GB 30

The content allowance (voice, sms, data or pocket money) provided with Combo 10, Combo 15, Combo 20 and International packs is valid for 31 days.

You may proceed to top-up by choosing from the following values:

Τop-up values Price Validity Period (days)
€5 €5 365
€10 €10 365
€20 €20 365
€35 €35 365
€50 €50 365

With every top-up value, credit allowance will be added to your soeasy number, to use for any service with the basic soeasy tariffs.

You can combine any top-up value with the content package you have already selected.

soeasy International

Note:
Top-up content validity is 40 days.

Mobile Internet (Top-up)
You can top-up, by selecting the option that best meets your needs!

Data Package Price Mobile Internet Validity Period (days)
Weekly €4,90 Unlimited GB 7
Monthly €5,00 5GB 30

Direct top-up using your credit/debit card:

  1. Enter desired soeasy mobile number for the top-up
  2. Choose your top-up value
  3. Click CHECKOUT
  4. Enter your credit card details

How to activate your 16-digit secret number:

  • Call 1882 and follow the instructions
  • Dial the code *115*16-digit secret number# (ex. *115*1234567890123456# and press dial)
  • Call 1883 to top-up another soeasy number

Note: You can top-up even if you are abroad.

  • Call 1882
  • Dial key code *110# from your mobile phone

You will receive an sms when you have 300MB left in your account, and again another when you ran out of ΜΒ.

If you want to continue surfing, top-up more MB from our website.

Note: Out of bundle charges are €0,15/MB.

Yes, soeasy service works abroad. For all the information you need before you travel, check here.

With soeasy Rewards plan you play games (Daily Scratch Cards, Monthly Puzzles, Sweepstakes) & earn gifts, discounts and rewards.

Further, with every top-up you collect Stars to get more gifts.

Online through the soeasy Rewards page or on the My Cyta app.

Just enter your mobile number to log in to your account. You will receive a one-time code on your mobile phone which you need to fill in to log in.

Call me back
If you run out of airtime and you need to contact with someone urgently, with the “Call me back” service you can ask them for free to call you back. All you have to do is dial #120#.

Money Transfer
Use the Money Transfer service, to transfer money from your soeasy account to another soeasy account. Dial #105# and select the amount you want to transfer.

No, you can only top-up soeasy pay as you go plans by Cytamobile-Vodafone.

No, you can only top-up soeasy pay as you go plans by Cytamobile-Vodafone.

Download the app for direct top-up on your mobile

App Store Google Play